Service Level Agreement

AddonExperts offers Customers and Partners reliable and timely resolution of technical inquiries, Customers and Partners can access our AddonExperts Support organization via our

online case management system.

Response time and SLA

AddonExperts Support organization d Service Level (SLA) threshold for first response and assessment of the issue is done in 1 business day.

Business days are Sunday to Friday.

Notifications

Customers will receive an automatic email reply with a issue number for the submitted inquiry and subsequent email for every progress update.

Case Management System

AddonExperts Case Management System can be accessed at: Case Management System It is an online Jira Service Desk operating 24/7