Data Security and Privacy Policy for Addon Experts Center LTD Atlassian Marketplace Apps.

This data security and privacy statement applies to all Addon Experts Center LTD Apps offered in the Atlassian Marketplace. It outlines the collection and processing of your data by us in general, for Cloud and Server Apps, as well as App specific details, if necessary.

Overview

Addon Experts Center LTD provides Software Products apps that are made available through the Atlassian Marketplace for Atlassian Server products running on clients IT-systems and Atlassian Cloud Products running on third party IT-systems. This Data Security and Privacy Policy will provide you with an overview of the collection and processing of your data in Atlassian Server apps developed by Addon Experts Center LTD.

Data Security

We maintain technical and organizational measures in order to ensure data security, in particular for the protection of customer personal data.

Data storage

None of our products collect or store any data from your Confluence instance. Any customer data generated by the use of our apps will only be stored in the corresponding Atlassian Server product on the server. Addon Experts Center LTD has no access to this data. Please see the Atlassian Security practices or the Atlassian Privacy Policy.

Support data

As an active or potential customer, you may choose to register with our support systems (Jira Software, Jira Service Management, Confluence) in order to submit support requests or access non-public information. In order to submit support tickets per email as an active or potential customer we will gather the following data. At that time we will store your name (if entered), email address and support details. Should the support details contain personal data, we recommend anonymizing the data, if possible. 

Personal Data Retention

Addon Experts Center LTD will retain Personal Data for as long as needed to provide the products to you. Addon Experts Center LTD will also retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish for your personal information to be removed from the Support Database please contact our support team at support@addonexpertscenter.com

Account data

If a customer licenses to one of our products, Atlassian will provide us, in accordance with the Atlassian Privacy Policy license details as well as the name and email address of the customers’ registered Atlassian contact and, if applicable the reseller company. We do not receive, collect, or store any other account or credit card information from Atlassian you provide. Addon Experts Center LTD uses this data for accounting and support verification purposes.

Cloud and Server apps Data Storage

Our  apps collect or store only calculated information and not customer data.

Our server apps store data locally your systems and do not share any information with us.

Our cloud apps store specific app calculations in the corresponding Atlassian Cloud product (please see the Atlassian Security practices or the Atlassian Privacy Policy for further information).

Usage of acquired user data

We use your contact information to send certain communications via email, including responses to your comments, questions and requests, providing customer support, and sending you technical notices (Release Notes), updates, security alerts, and administrative messages. This means we collect and use your information only where:

• we need it to provide you with products pertaining to Addon Experts Center LTD Atlassian Server apps;

• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development and to market and promote Addon Experts Center LTD Atlassian Server apps

• you give us consent to do so for a specific purpose; or we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use, though, in some cases, this may mean no longer using Addon Experts Center LTD Atlassian Server apps.

Data location

Data is held either on your servers (On-Premise architecture) or on AWS servers (Atlassian cloud architecture).

Access to Customer Data

Only authorized Addon Experts Center LTD employees have access to customer data. IAs a rule we don´t share customer data with third parties at all. However, note that for apps using OpenAI GPT, we use the OpenAI API to process prompts that may include issue fields or other texts that you select to process. OpenAI does not retain the data, which is transmitted through a secure API. See more information here.

Security Vulnerabilities

We constantly strive to keep our products and data secure. If you detect/suspect any security vulnerability, contact our support team, and we will work on a solution to the issue immediately.

Changes to the Privacy Policy

We may make material changes to this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use Addon Experts Center LTD Atlassian Server apps.

Contact us

If you have questions regarding this Policy or about the privacy practices of Addon Experts Center LTD, please email us at support@addonexpertscenter.com. In no case we collect or store more data than our products need, to complete the tasks they are made for.