PractiProject
Service Level Agreement
- Hilli Balzer
- Itamar Ben-Sinai
Owned by Hilli Balzer
AddonExpertsCenter offers Customers and Partners reliable and timely resolution of technical inquiries, Customers and Partners can access our AddonExpertsCenter Support organization via our
online case management system.
Response time and SLA
AddonExpertsCenter Support organization d Service Level (SLA) threshold for first response and assessment of the issue is done in 1 business day. Business days are Sunday to Thursday.
Notifications
Customers will receive an automatic email reply with a issue number for the submitted inquiry and subsequent email for every progress update.
Case Management System
AddonExpertsCenter Case Management System can be accessed at: Case Management System It is an online Jira Service Desk operating 24/7