Atlassian doesn't officially provide data rollback based on a customer requestsrequest. Thus, it's essential to take your site - backup regularly. For example, the backup will help you when any of site data was lost by a user 's operation. Backup for JiraCenter allows you to take a snapshot of your entire Jira cloud site data. You can save the backup files to our storage, or to your own to your own defined FTP networked storage, according to your schedule and preferences, and restore the information a past backup onto your Jira cloud .
Prerequisites
In order to use the Backup for Jira Cloud app you need to prepare the following:
An Atlassian API token - this token is required in order to enable access to backup information.
A network connected FTP server that will be used to store that backup. The app support any of the protocols FTP, FTPS or Secure FTP. We recommend using a secure one. When you configure the app, you will also need to have the following information to tell the app where the storage is located.
URL
Port
Username
Password
Make sure that the storage folder your IT created for the backup is initially empty. The saved backup files can be used at any time to restore the information of past snapshot onto your Jira cloud site.
Installing the Backup Center App
To install the app go to , as an Admin to settings and click Apps (on the left menu) and then Manage Apps.
...
Search for Backup for JiraCenter app and install it.
Once the installation is complete, or whenever you select the installed app from the list going forward. You , you can reach the app configuration menu on the left, underJIRA BACKUP CENTER.
...
Select
Configure your backup
From the Apps menu, select Configuration to setup the connectivity and storage parameters.
Setting Atlassian credentials
...
In order to use the Backup for Jira Cloud app you need to enter an Atlassian API token - this token is required in order to enable the app access to backup functionality. To obtain a token, go to the Atlassian website page - HERE.
Click the button Create API token. In the popup that appears enter a name for your token.
...
When you click Create, you should have access to your token.
...
Click Copy to copy the token string to your clipboard. Then, paste it in the app configuration Atlassian API Token field. If at any point in the future you want to change the token, you can create a new one and use it. Always make sure you keep your key securely.
Essentially, you can now click the button Save and this is all that you need to you to get the app to start creating basic backup snapshots and keep the 10 most recent ones. The rest of the configuration steps allows you to tailor your backup in more details to your needs.
In the Email address field, enter your Jira user email address.
Storage configuration
The default Managed storage space for the backup was created for you by the app. This cloud storage keeps your most recent backup snapshot files, up to the number of files that you configured, or up to the storage quota allocated for you. Currently the storage quota is 20GB. Note that this quota may be reached eventually if you specify a very large number of backup files to preserve. If you reached the quota you can reach Addon Experts Center for a paid increase of storage. Also note that you can download backup files from the storage and delete them as you wish.
Alternatively you can use your own, network connected, FTP storage server to store your backup files. We support the FTP, FTPS and SFTP protocols. To use such a configuration make sure you have a server ready, and get the following parameters that are necessary to define the secure access and communication method. Once you have the information about that storage, enter the information bellow.
Protocol Type: the backup can use FTP, FTPS or Secure FTP.
Storage target: the server to which the backup is delivered. You can use an IP address or a domain name.
Storage port: the network port that the backup is using. Default is the standard port 21 for FTP.
Storage username and password: your FTP server credentials.
In order to configure the backup network you need to set the following:
...
Once you defined all parameters click Save. When the setup is successful, you should see a confirmation popup.
...
Creating Backup Schemes
Once the networking and storage is set, you can configure actual backups. On the left menu, under JIRA BACKUP CENTER, click Backup Schedules.
...
Note that If you want, instead of waiting to a scheduled backup, you an perform an immediate backup by clicking Backup now at the right of the scheme line. The actual backup may take several minutes. The latest successful backup date always appear in the scheme line.
...
Managing Backup Files
All backup files, from all the scheme are listed, with their name, extended with date and time, and size. You can delete a file by clicking the X button, and confirming the delete warning. Note that a deleted backup file is not recoverable. Remember as well that older backup file will be deleted automatically in a rolling fashion, based on your specifying how many old files to keep.
...
Restoring Backup Files
The backup restore is done through the existing Jira clout Import mechanisms, as described here. Once you decided on the backup file to be imported, follow those Atlassian instructions carefully.
...
Follow Atlassian's verification instructions in that page, to ensure the health of your updated site.
Add extended backup
Troubleshooting
Question -I got an ERROR indicator in my backup. What should I do?
...