Atlassian doesn't officially provide data rollback based on a customer requests. So it's essential to take site-backup regularly. For example, the backup will help you when any of site data was lost by a user's operation. Backup for Jira allows you to take a snapshot of your entire Jira cloud site data to your own defined networked storage, according to your schedule and preferences, and restore the information a past backup onto your Jira cloud .
Prerequisites
In order to use the Backup for Jira Cloud app you need to prepare the following:
An Atlassian API token - this token is required in order to enable access to backup information.
A network connected FTP server that will be used to store that backup. The app support any of the protocols FTP, FTPS or Secure FTP. We recommend using a secure one. When you configure the app, you will also need to have the following information to tell the app where the storage is located.
URL
Port
Username
Password
Make sure that the storage folder your IT created for the backup is initially empty.
Installing the Backup App
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Protocol Type: the backup can use FTP, FTPS or Secure FTP. Y
Storage target: the serve to which the backup is delivered. You can use IP address of domain.
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You can also select the number of backup files to keep, and the directory, Storage link, where the backup is kept
Storage link - this is the folder where your backup is kept. Typically, your IT will configure a folder for the FTP server storage. The best practice would be to specify a folder that will be relative to this “FTP root” folder, such as “my_backups". Note: is you use a folder starting with “/”, the system interprets is as a Unix root based folder, which may or may not be setup by your IT as accessible.
When you click Save, a confirmation popup is displayed.
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Restoring Backup Files
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Troubleshooting
Question - when I define a link I get an error response starting with Failed to create directories for path.
Answer - the folder you are trying to use for the link cannot be created, possibly due to permission setup. Check with the IT person that installed your FTP server.