Atlassian doesn't officially provide data rollback based on a customer requests. So it's essential to take site-backup regularly. For example, the backup will help you when any of site data was lost by a user's operation. Backup for Jira allows you to take a snapshot of your entire Jira cloud site data to your own defined networked storage, according to your schedule and preferences, and restore the information a past backup onto your Jira cloud .
Installing the Backup App
To install the app go to, as an Admin to settings and click Apps (on the left menu) and then Manage Apps.
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Search for Backup for Jira and install it.
Once the installation is complete, or whenever you select the installed app from the list going forward. You can reach the app configuration menu on the left, under JIRA BACKUP CENTER.
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Select Configuration to setup the connectivity and storage parameters.
Backup Networking and Storage
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In order to configure the backup network you need to set the following:
Atlassian Credentials
Atlassian API token - This token identifies your instance and allows the app to work securely. In order to get a token you can go to this Atlassian page. Make sure to keep your token stored securely.
Email address
Storage Service
You will need to ask your environment administrator to set a networked accessible FTP storage for you in order to store your backup files. Your application will need to have access to that storage with username and password. Once you have the information about that storage, enter the information bellow.
Protocol Type: the backup can use FTP, FTPS or Secure FTP. Y
Storage target: the serve to which the backup is delivered. You can use IP address of domain.
Storage port: the network port that the backup is using. Default is the standard port 21 for FTP.
Storage username and password: your FTP server credentials.
Once you defined all parameters click Save. When the setup is successful, you should see a confirmation popup.
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Creating Backup Schemes
Once the networking and storage is set, you can configure actual backups. On the left menu, under JIRA BACKUP CENTER, click Backup Schedules.
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To define a new scheme, click on the “+” button in your app page.
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In the popup Schedule backup, you can set the following:
Backup name:
Backup type: You can select two type of backup: Basic and Extended. Basic backup includes the following: Extended backup includes the Basic and in addition attachments, avatar images and logos.
Days of the week: You can select the one or more day of the week, the time of the day the backup is trigger.
You can also select the number of backup files to keep, and the directory, Storage link, where the backup is kept.
When you click Save, a confirmation popup is displayed.
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Your scheme now appears as a line at the top of the page.
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You can go ahead and create additional schemes. You can also edit each scheme by clicking the pencil icon.
(explain Status)
Note that If you want, instead of waiting to a scheduled backup, you an perform an immediate backup by clicking Backup now at the right of the scheme line. The actual backup may take several minutes. The latest successful backup date always appear in the scheme line.
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Managing Backup Files
All backup files, from all the scheme are listed, with their name, extended with date and time, and size. You can delete a file by clicking the X button, and confirming the delete warning. Note that a deleted backup file is not recoverable. Remember as well that older backup file will be deleted automatically in a rolling fashion, based on your specifying how many old files to keep.
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Restoring Backup Files
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