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Table of Contents

Installing the Backup Center App


Once the installation is complete, or whenever you select the installed app from the list going forward, you can reach the app configuration menu on the left, under BACKUP CENTER.



Backup Center Configuration

From the Apps menu, select Configuration to setup the connectivity and storage parameters.


Once you completed configuring your backup, snapshots should be created automatically and saved in storage.


Backup Center Control Panel

To manage your backup files, on the left menu, under JIRA BACKUP CENTER, click Control panel.

To define a new scheme, click on the “+” button in your app page.


In the popup Schedule backup, you can set the following:

Backup name:

Backup type: You can select two type of backup: Basic and Extended. Basic backup includes the following: Extended backup includes the Basic and in addition attachments, avatar images and logos.

Days of the week: You can select the one or more day of the week, the time of the day the backup is trigger.

You can also select the number of backup files to keep

Storage link - this is the folder where your backup is kept. Typically, your IT will configure a folder for the FTP server storage. The best practice would be to specify a folder that will be relative to this “FTP root” folder, such as “my_backups". Note: is you use a folder starting with “/”, the system interprets is as a Unix root based folder, which may or may not be setup by your IT as accessible.

When you click Save, a confirmation popup is displayed.


Your scheme now appears as a line at the top of the page.


You can go ahead and create additional schemes. You can also edit each scheme by clicking the pencil icon.

(explain Status)

Note that If you want, instead of waiting to a scheduled backup, you an perform an immediate backup by clicking Backup now at the right of the scheme line. The actual backup may take several minutes. The latest successful backup date always appear in the scheme line.


Managing Backup Files

All backup files, from all the scheme The control panel gives you a view of the status and health of your backup activity. It also shows you the repository of your backup file and let’s you manage the. You can locate the relevant snapshot to use if a restore action is required.


Backup status

At the top of the page you observe the latest backup attempt and its state. You can also manually create an immediate on-demand backup snapshot. If you are using our managed storage, you can view the amount of storage use though a graphical indicator.

Backup Files

All backup files are listed, with their name, extended with date and time, and size. You can delete a file by clicking the X button, and then confirming the in a delete warning popup. Note that a deleted backup file is not recoverable. Remember as well that older backup file will be deleted automatically in a rolling fashion, based on your specifying how many old files to keep.



Restoring Backup Files

The backup restore is done through the existing Jira clout Import mechanisms, as described here. Once you decided on the backup file to be imported, follow those Atlassian instructions carefully.


  • Connection to storage failed - in this case, you should verify that your storage is still setup correctly.

  • Not enough storage existed for saving the backup file - you need to create more space by offloading backup files from the repository of increase your quota.