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AddonExpertsCenter offers Customers and Partners reliable and timely resolution of technical inquiries, Customers and Partners can access
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our AddonExpertsCenter Support organization via our
online case management system.
Response time and SLA
AddonExperts AddonExpertsCenter Support organization d Service Level (SLA) threshold for first response and assessment of the issue is done in 1 business day. Business days are Sunday to Thursday.
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Customers will receive an automatic email reply with a issue number for the submitted inquiry and subsequent email for every progress update.
Case Management System
AddonExperts Case AddonExpertsCenter Case Management System can be accessed at: Case Management System It is an online Jira Service Desk operating 24/7
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