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All backup files are listed, with their name, extended with date and time, and size. You can delete a file by clicking the X button, and then confirming in a delete warning popup. Note that a deleted backup file is not recoverable. Remember as well that older backup file will be deleted automatically in a rolling fashion, based on your specifying how many old files to keep.

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Restoring Backup Files

The backup restore is done through the existing Jira clout Import mechanisms, as described here. Once you decided on the backup file to be imported, follow those Atlassian instructions carefully.

NOTE THAT A RESTORE IS GOING TO OVERWRITE YOUR EXISTING SITE DATA. MAKE SURE YOU UNDERSTAND AND FOLLOW THE INSTRUCTION CAREFULLY.

A good practice before an import attempt it to backup your Jira cloud site information before the import. It is also best to import the information to a secondary cloud instance. Importing to this “staging” site first will help you ensure that the restore is working well, as well as verify that the data you imported includes what you expected.

When you restore a Basic Backup, you will need to click Import Data and select the file from your local storage.

The file will then upload into Jira (you should see a progress bar) and will get processed. If everything is correct you should be redirected to a new page, with a confirmation

We've checked your file for issues, and everything looks good.

A click on Run Import will open a Running Import screen. You should then see an import progress status step after step

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When done, you should get an Import complete confirmation

Your data file was successfully imported to Jira Cloud.

Follow Atlassian's verification instructions in that page, to ensure the health of your updated site.

Add extended backup

Troubleshooting

Question -I got an ERROR indicator in my backup. What should I do?

Answer - Backups may fail due to one of the following:

  • Connection to storage failed - in this case, you should verify that your storage is still setup correctly.

  • Not enough storage existed for saving the backup file - you need to create more space by offloading backup files from the repository of increase your quota.