Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. AddonExpertsCenter Support

AddonExpertsCenter Support

Welcome! You can raise a Support request from the options provided.

Licensing and billing questions

Choose this if you have questions about licensing or billing.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"42736d2dfafb57482b304cb82c07b8e3f50b1622_lout","branding":{"id":"4","key":"ps","name":"AddonExpertsCenter Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d47e04","headerLinkHoverBGColor":"#d47e04","headerBadgeColor":"#d47e04"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Support","userInitialAnnouncementMessageWiki":"<ul>\n <li>Office Working hours:<br> Sunday to Thursday 0900-1800 (GMT+2)</li>\n <li>In urgent cases, please contact - <font color=\"red\">+972-52-8699702</font></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Support","announcementMessage":"* Office Working hours:\n Sunday to Thursday 0900-1800 (GMT+2)\n* In urgent cases, please contact - {color:red}+972-52-8699702{color}","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ps","projectId":10400,"serviceDeskId":4,"name":"AddonExpertsCenter Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"37","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10433,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[13],"key":""},{"id":"39","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10426,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10426","groups":[13],"key":""},{"id":"41","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10405,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10405","groups":[13],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10430,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10430","groups":[13],"key":""},{"id":"346","name":"Email support","descriptionHtml":"","callToAction":"Email support","introHtml":"","icon":10749,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10749","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[36,37,39,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54ff9ded-a1bd-3d13-9862-d14f0873fc0f","appLinkName":"System Confluence","appLinkUrl":"https://practiproject.atlassian.net/wiki","spaceKey":"AD","spaceName":"AddonExpertsCenter documentation","spaceUrl":"https://practiproject.atlassian.net/wiki/spaces/AD","isServer":false},"labels":[],"projectKey":"AOESUPP","serviceDeskId":4,"kbLinkDomainURLs":["https://practiproject.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AOESUPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMGE0M2MzMy1hYzRhLTQwMzUtYjk4MS1jZDAxODNjMGUwY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03MTYwNTAwOTAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgxMDUwMzk2LCJuYmYiOjE3ODEwNDkxOTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Lk3SlXrw-E2vI3A_RpqBqN4v8bhP0zzUIDkO0px6mq4","targetCollection":"upload-user-collection--716050090","endpointUrl":"https://api.media.atlassian.com","clientId":"c0a43c33-ac4a-4035-b981-cd0183c0e0cc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":37,"projectId":10400,"issueType":{"id":"10302","name":"Support"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10433,"iconUrl":"https://practiproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"10045","label":"Mid","selected":false,"children":[]},{"value":"10046","label":"On Hold","selected":false,"children":[]},{"value":"10000","label":"Critical","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"10012","label":"Blocker","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10666","fieldConfigId":"10978","label":"Jira Version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10685","fieldConfigId":"11006","label":"Select Plugin","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"27899","label":"Backup Center","selected":false,"children":[]},{"value":"10353","label":"Epic Timeline","selected":false,"children":[]},{"value":"10357","label":"FolderZ","selected":false,"children":[]},{"value":"26423","label":"Hebrew for Confluence","selected":false,"children":[]},{"value":"26422","label":"Hebrew for Jira","selected":false,"children":[]},{"value":"10354","label":"Issue Progress bar","selected":false,"children":[]},{"value":"10654","label":"MiniCRM","selected":false,"children":[]},{"value":"10655","label":"Progress Bar","selected":false,"children":[]},{"value":"10350","label":"Quick View","selected":false,"children":[]},{"value":"10358","label":"ReminderZ","selected":false,"children":[]},{"value":"10656","label":"Search+","selected":false,"children":[]},{"value":"10349","label":"Sprint Capacity Planning & Tracking","selected":false,"children":[]},{"value":"10388","label":"Sprints Instant Scheduling","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10668","fieldConfigId":"10980","label":"Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10315","label":"Cloud","selected":false,"children":[]},{"value":"10316","label":"Data Center","selected":false,"children":[]},{"value":"10642","label":"Both","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10667","fieldConfigId":"10979","label":"Plugin version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10669","fieldConfigId":"10981","label":"Plugin SEN","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/37","calendarParams":{"firstDay":0,"date":"2026-06-10T02:53:16+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMGE0M2MzMy1hYzRhLTQwMzUtYjk4MS1jZDAxODNjMGUwY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03MTYwNTAwOTAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgxMDUwMzk2LCJuYmYiOjE3ODEwNDkxOTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Lk3SlXrw-E2vI3A_RpqBqN4v8bhP0zzUIDkO0px6mq4","targetCollection":"upload-user-collection--716050090","endpointUrl":"https://api.media.atlassian.com","clientId":"c0a43c33-ac4a-4035-b981-cd0183c0e0cc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fpractiproject.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxZDkzZjEyMzVjNzQ2NGU3MTk0MTMyMGFiZWY1YzdmMmYwNDA1NTBhNDQ1ZGNlYzE5MTQzN2Q3NWIxZWU5MzE4IiwiaXNzIjoiMjUxNGI2MjUtZTdkYi0zMzlhLTk5MzMtYWI5YTljNzJjNzBlIiwiY29udGV4dCI6e30sImV4cCI6MTc4MTA1MDA5NiwiaWF0IjoxNzgxMDQ5MTk2fQ.799bohMdV7RyIruYR36OEalTObqRz-VGpVRxgk75He8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI1MTRiNjI1LWU3ZGItMzM5YS05OTMzLWFiOWE5YzcyYzcwZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3ByYWN0aXByb2plY3QuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcHJhY3RpcHJvamVjdC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBT0VTVVBQIiwiaWQiOiIxMDQwMCJ9fX0sImV4cCI6MTc4MTA1MDA5NiwiaWF0IjoxNzgxMDQ5MTk2fQ.o_0lyhUUbIsJ1ShhGuzYDnr_O3FUtDiK8PBd2lTuXDA\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://practiproject.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://practiproject.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AOESUPP\\\",\\\"id\\\":\\\"10400\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AOESUPP\\\",\\\"project.id\\\":\\\"10400\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"37\\\"}\",\n \"timeZone\":\"Asia/Jerusalem\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://practiproject.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=practiproject","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"42736d2dfafb57482b304cb82c07b8e3f50b1622_lout","baseUrl":"https://practiproject.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://practiproject.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c0a43c33-ac4a-4035-b981-cd0183c0e0cc","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4fb44027dc0943e086a9456ee354084f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://practiproject.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}